It is a fact that the single most f impressions and very difficult to change.

Vehicle manufactures around the world offer guidance to their dealers on achieving CUSTOMER SATISFACTION throughout the sales and service cycle. Each manufacturer has recognized the importance of vehicle appearance at the time of delivery, as is evidenced by appearance related questions contained in the various C.S.I. surveys. It is curious in light of the forgoing that we know of no manufacturer who has set specific standards for the delivery appearance of the vehicle. It then follows that no one is offering guidance to their dealers in the achievement of UNIFORM EXCELLENCE OF APPEARANCE of the newly delivered vehicle.

It is the mission of the VALUGARD PREPEXCELLENCE PROGRAM to establish a standard of appearance excellence for vehicle delivery, and further, to guide and assist the dealer in the achievement of this standard.

The VALUGARD PREPEXCELLENCE PROGRAM encompasses the following segments:

1). Establishment of a  UNIFORM STANDARD OF EXCELLENCE for vehicle 
     appearance upon delivery. This includes the management control forms 
     necessary to ensure management involvement in the process.

2). TRAINING PROGRAM FOR PREP/RECON PERSONNEL...This training 
     ensures  that the technician is familiar with the standards, methods, product 
     and equipment necessary to meet those standards.

3). CERTIFICATION PROGRAM FOR PREP/RECON TECHNICIANS... This
     is designed to test the technician's grasp of the necessary skills and also, to 
      increase the level of awareness and respect for this critical operation. We 
      submit that these technicians are most certainly no less important to the 
      overall process of CUSTOMER SATISFACTION than the service 
      technicians, sales people, or management team.  We further submit that 
      recognition of these technicians through a certification program is a step 
      toward building a professional attitude among them, and a step 
      toward building respect for them within the dealership organization.

4). PRODUCTS...Not simply a group of un-associated chemicals and supplies, 
     but a systematic approach to performance, packaging, support materials and 
     field support that allows the trained technician to deliver the results expected 
     under the standards established.

5). USED VEHICLE RECONDITIONING...The used vehicle customer of today is 
     often the new vehicle buyer of tomorrow. The purchase of a used vehicle also 
    forms an  impression of the dealership. Therefore the forgoing processes also 
     includes  USED VEHICLE RECONDITIONING. A well conditioned used 
     vehicle sold on the dealers lot as opposed to auction, offers tremendous 
     profit opportunities for the dealership.

6). Establishment of a MINIMUM FACILITY AND SUPPLY STANDARD to 
     guide the dealer in the establishment of a professional vehicle prep and 
     reconditioning  facility.

SEMINAR CURRICULUM

I. TWO DAY CLASS: INCLUDES CLASSROOM AND HANDS-ON TRAINING

1. TODAY'S OEM PAINT SYSTEMS

2. VEHICLE CHECK-IN

    A). WHAT TO LOOK FOR IN TERMS OF TRANSIT/COURIER DAMAGE

    B). WHAT TO LOOK FOR IN PAINT PROBLEMS; i.e. ACID RAIN, RAIL DUST, 
          ETC.

3. VEHICLE WASH AND DECONTAMINATION.

4. IDENTIFICATION OF PAINT DAMAGE: ACID RAIN, RAIL DUST, BIRDS / 
    INSECTS, FUEL & CHEMICALS, SCRATCHES.

5. CURE FOR PAINT DAMAGE WHERE APPLICABLE

6. PROPER BUFFING PROCEDURES & METHODS PRODUCT - PAD - MACHINE

7. EXTERIOR DETAIL - NEW & USED VEHICLES CLEAN - DRESSING - 
    INSPECTING

8. INTERIOR DETAIL - NEW & USED VEHICLES CLEANING CARPETS, SEATS, 
    GLASS, INSPECTING

9. VALUGARD CHART - PROBLEMS & SOLUTIONS

10. TROUBLE SHOOTING SPECIAL PROBLEMS

II. ON GOING PREP ASSISTANCE:

1. VALUGARD FOLLOW-UP AT THE DEALERSHIP TO ENSURE PREP 
    MANAGER  IS COMFORTABLE WITH CHEMICALS & PROCEDURES

2. PHONE CALL AWAY FROM INSTANT ASSISTANCE

3. TECHNICAL BULLETINS

HANDS ON TRAINING